Many consumers don't really interact with their favorite fashion retailers, new data from Market Force Information reveals. But those who do interact mainly through email, as well as text promotions.
2/22/2018by Jennifer King
According to Kantar Consulting, big-box retailers saw significantly slower growth in 2017 than small-box stores, such as dollar stores and convenience stores.
2/20/2018by Krista Garcia
More retailers are looking to technology to simplify the shopping process and automate a lot of redundant tasks. Here's how consumers feel about it.
2/9/2018by Rimma Kats
It takes more than store closures and layoffs to change consumers' loyalties, new data from CivicScience finds.
1/30/2018by Krista Garcia
Emerging from a difficult year marked by widespread store closings and declining comparables, retailers gathered at the National Retail Federation's Big Show in New York focused on technology as a key to changing the trendline.
1/16/2018by Rimma Kats
eMarketer's "Behind the Numbers" podcast regularly features conversations about key trends and challenges in the retail sector. Here are five of our most-listened to podcasts this year.
12/27/2017by eMarketer Editors
Amazon's relentless innovation and emphasis on customer service have made it not only a retail giant, but also a focus of fascination in the industry. Here are the five articles about Amazon that generated the most interest in 2017.
12/26/2017by eMarketer Editors
In a year that the phrase "retail apocalypse" came into being, department stores clawed through some of their toughest challenges ever—and as 2018 approaches, they still face existential questions. Here are our five most-read stories about department stores in 2017.
12/26/2017by eMarketer Editors
Despite the uncertain economic climate, the retail market in the UK is growing, driven mainly by mobile commerce. eMarketer estimates UK retail mcommerce sales will rise by 14.2% between 2017 and 2021, when purchases made online via mobile devices will make up well over one-tenth (13.4%) of total retail sales.
12/26/2017by eMarketer Editors
Mall of America, the largest US mall, has introduced a chatbot that uses AI and natural language to answer customer questions in real time. Like many malls, it's also changing its tenant mix in an effort to combat consumers' growing shift to online purchasing.
12/12/2017by Andria Cheng